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What We Do
Business Intelligence
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CMDB Program
About Us
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Configuration Management Database Program

What We Do
Business Intelligence
Business Continuity
Cloud Strategy
Managed Services
CMDB Program

How can your organization ensure CMDB excellence while managing competing priorities with finite resources? Managing a Configuration Management Database (CMDB) is a complex and resource-intensive task critical to IT operations' success. A well-maintained CMDB ensures accurate and up-to-date information about the IT environment, enabling efficient incident management, change management, and overall IT service delivery. However, the challenges of managing a CMDB are significant, including the need for continuous data accuracy, integration with multiple systems, and adapting to the evolving IT landscape. Organizations often struggle to allocate sufficient resources to CMDB management while also handling other critical business priorities.

VETS offers a comprehensive three-tiered CMDB program to support clients with their Configuration Management Database (CMDB) needs on ServiceNow, aimed at accelerating value through scalable services.

  Silver Gold Diamond
Onboarding and Account Management  
Access to VETS CMDB Program Customer Portal X X X
Monthly call with ITOM Lead   X X
Enhancement Request   X X
Governance ITOM     X
Current State  
ITOM Roadmap X X X
CMDB Health Check X X X
ITOM Assessment
(Review: Process, Integrations, Discovery, IRE, Best Practice Check List)		   X X
Remediation Monthly up to 2hrs Silver, 8hrs. Gold Package, 12hrs. Diamond Package X X X
Administrative Scope  
CMDB Health Dashboard & Workspace Enablement X X X
Report Creation
(0 Silver, 2 Gold, 4 Diamond)		   X X
CMDB ServiceNow Discovery Administration
*Hours dependant on rate		 X X X
Discovery Pattern Creation   X X
Out of Box Integration
(0 Silver, 1 Gold, 3 Diamond)		   X X
Non-Out of Box Integration
(0 Silver, 0 Gold, 1 Diamond)		     X
Support Resources  
ITOM Certified Administrator X X X
VETS Certified Developers   X X
ITOM Solution Architect     X
ITOM Practice Lead
(1 Meeting a Month)		   X X
Add Ons  
Cloud Based Discovery  
Service Mapping Foundations  

The Silver Tier provides essential support, including access to the VETS CMDB Program Customer Portal, an ITOM roadmap, CMDB health checks, and limited monthly remediation support. Clients also benefit from CMDB ServiceNow Discovery Administration and a certified ITOM administrator to guide them.

The Gold Tier expands on these services by adding monthly calls with an ITOM lead, the ability to request enhancements, and a thorough ITOM assessment that includes reviews of processes, integrations, and best practices. Clients in this tier receive more substantial monthly remediation support, report creation services, and out-of-the-box integration options. Additional resources include access to VETS-certified developers and monthly meetings with an ITOM Practice Lead.

At the highest level, the Diamond Tier offers the most comprehensive support package, including everything from the Silver and Gold tiers, plus governance ITOM, a more extensive ITOM assessment, and greater monthly remediation hours. This tier includes enhanced administrative support with additional report creation, discovery pattern creation, and both out-of-box and non-out-of-box integrations. Clients also benefit from access to an ITOM Solution Architect and add-ons like Cloud-Based Discovery and Service Mapping Foundations, ensuring they have the tools and expertise needed to fully optimize their CMDB.

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Our company has worked with VETS on several transformation projects, and we are continuously impressed with the results. These guys get things done on time and on budget. I highly recommend them.

A. Briggs, CEO – GROW

VETS is the most responsive company that we have worked with. Their team goes above and beyond to ensure that our expectations were exceeded. The quality of their work outshines the competition and they will continue to be a valuable addition to our team.

Aerojet Rocketdyne

The expert team at VETS made our procurement process easy. They communicated with us throughout the process so we were always on the same page. The treat us like one of their team and are always willing to help. We love working with VETS.

Government Procurement

Veteran Enhanced Technology Solutions does excellent work and improved our work flow and resolved several headaches other vendors could not. We were happy with the services they provided and highly recommend them. The level of integrity, service, and knowledge cannot be beat.

Shane Douglas DDS, Owner of Heritage Oak Dental

I look forward to meeting with the VETS team because they bring solutions to every meeting. They bring business and technology experts to the conversation so we can quickly identify where technology is able to solve business problems. They are a great sounding board and are connected to our community and its needs.

CIO

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